Episode 24: Using AI to Humanize Today's Digital World

Artificial intelligence is starting to reach the point where it can make your interactions with computers and software seem much more authentic and real. In this episode, Jon Prial talks with Eric Adrian, CEO of Davi, a French company that helps its customers transform their digital relationships into human ones. Find out how that company is using AI in innovative ways to help humanize today’s digital world. You’ll hear about: -The need for better customer interactions (1:23) -The importance of context and long-running customer conversations (4:35) -What CEOs should be doing to embrace AI (6:00) -Using in-house versus third-party resources to support your AI strategy (8:00) -How AI is evolving (12:48) -Why Davi calls themselves The Humanizers (17:17) -Building empathy into AI systems (22:38) -Lessons learned while building an AI business (24.25)