Episode 72: Creating Better Bots with Analytics

With analytics you can learn some pretty interesting, and even strange, things about the people using your chatbot. The challenge is figuring out the best way to use those analytics to create a better bot to meet your users’ needs. In this episode, Jon Prial talks with Arte Merritt, the CEO and Co-Founder of a bot analytics company called Dashbot. Find out about some of the unsual ways people interact with bots and how companies can use analytics to build the bots of the future.     You'll hear about: - The role that analytics can play in improving bots - How to get started with bots - Using sentiment analysis in bots - The importance of natural language processing for bots You can access the show notes here: http://bit.ly/2oN5ZdY